返金ポリシー
Return & Refund Policy
We hope you love your PAINEVIDA purchase. If something is not quite right, you may request a return within 14 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must be:
- Unworn, unused, unwashed, and in its original condition
- Returned with all original tags and packaging
- Accompanied by the order confirmation or other proof of purchase
Items showing signs of wear, washing, alteration, damage, perfume, makeup, or other use may not be accepted.
How to Request a Return
Before sending anything back, please contact us at service@painevida.com with your order number and the item you wish to return.
If your return is approved, we will provide return instructions and, where applicable, a return shipping label. Items returned without prior authorization may not be accepted.
Please do not send returns to the address shown on the original parcel unless our customer care team confirms that address in writing.
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the customer’s responsibility. Any applicable return shipping charge will be communicated before the return is confirmed.
Original shipping charges are non-refundable unless required by law or the return is due to an error by PAINEVIDA.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact service@painevida.com as soon as possible and include your order number and clear photos of the issue.
Once reviewed, we will arrange an appropriate replacement, return, or refund at no additional cost to you.
Non-Returnable Items
We cannot accept returns for:
- Gift cards
- Personalized or made-to-order items
- Items marked “Final Sale” at the time of purchase
- Items that do not meet the return eligibility requirements above
This does not affect any rights you may have under applicable consumer protection laws.
Exchanges
We do not currently offer direct exchanges. The fastest way to receive a different size or style is to return the original item and place a new order once your return has been approved.
Refunds
We will notify you after your return has been received and inspected.
If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to process and post the refund.
If more than 14 business days have passed since your refund was approved, please contact service@painevida.com.
European Union Right of Withdrawal
If your order is delivered to the European Union, you may have the right to withdraw from your purchase within 14 days after receiving the last item in your order, without providing a reason.
To exercise this right, contact service@painevida.com with a clear statement that you wish to withdraw from the purchase. Any mandatory rights available under applicable consumer law remain unaffected.
Contact Us
For return or refund questions, contact:
service@painevida.com